Help Center
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Step-by-step guides for living in a MAK Homes community.
Moving in
Ejari registration explained
What Ejari is, why you need it, and how MAK Homes registers your tenancy.
Connecting DEWA electricity and water
How to activate DEWA at your new MAK Homes apartment, including the deposit amounts.
Move-in and move-out permits
Book lifts, loading bays and a permit before moving furniture in or out.
Security deposit and refunds
How much the deposit is, what can be deducted, and when it is refunded.
Payments
Maintenance
Maintenance categories and response times
Emergency, urgent and routine repairs — and how fast a technician will attend.
How to report a maintenance issue
Log a repair in chat, by phone or on the portal, and track it with your ticket number.
AC servicing and cooling tips
Preventive AC maintenance schedule and quick checks before you raise a ticket.
Pest control
Scheduled and on-request pest control treatments.
Lease & renewals
Lease renewal process
Renewal timeline, fees, and how to accept your renewal offer in chat or by phone.
RERA rent increase rules
How the Dubai rental index limits rent increases at renewal.
Ending your lease early
Notice period and penalty for early termination.
Moving-out checklist
Everything you need to do for a smooth move-out and a full deposit refund.