Help Center
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Step-by-step guides for living in a MAK Homes community.
Moving in
Signing your lease and renters insurance
How lease signing works, what you pay at signing, and the renters insurance requirement.
Setting up utilities
Which utilities you set up in your own name, and which are included in your rent.
Move-in and move-out elevator reservations
Reserve the freight elevator and loading area before moving furniture in or out.
Security deposit and refunds
How much the deposit is, what can be deducted, and when it is refunded.
Payments
Maintenance
Maintenance categories and response times
Emergency, urgent and routine repairs — and how fast a technician will attend.
How to report a maintenance issue
Log a repair in chat, by phone or on the portal, and track it with your ticket number.
HVAC servicing and cooling tips
Preventive heating and AC maintenance schedule and quick checks before you raise a ticket.
Pest control
Scheduled and on-request pest control treatments.
Lease & renewals
Lease renewal process
Renewal timeline, fees, and how to accept your renewal offer in chat or by phone.
How rent is set at renewal
The MAK Homes Fair Renewal Policy caps rent increases based on the market rent for similar homes.
Ending your lease early
Notice period and fee for early termination.
Moving-out checklist
Everything you need to do for a smooth move-out and a full deposit refund.