Tenant services

Everything for MAK Homes tenants

Maintenance, payments, renewals and moving. Our customer care team is available 24/7 on +1 (800) 555-0100.

How we verify you

📱 Caller ID

Call from the mobile number registered on your tenancy and you're verified straight away.

🪪 Tenant ID

Your tenant ID (for example T-1001) is printed on your tenancy contract and on every rent receipt.

🏠 Unit number

Give your community and unit number, for example "Harbor View 1204" or "HV-1204".

Maintenance requests

Report a problem any time. You get a ticket number, a priority and a technician visit window straight away.

Emergency · within 4 hours

Water leaks, flooding, power failure, sparks, gas smell, no water, locked out. Emergency line: +1 (800) 555-0199

Urgent · within 24 hours

AC not cooling, no heat, blocked toilet, appliance failure, no hot water.

Routine · within 72 hours

Dripping faucets, carpentry, light fixtures, painting touch-ups, pest control, replacement key fobs.

Read more: Response times · How to report · HVAC servicing

Rent payments

Check your next payment

Rent is paid monthly by autopay, online on the tenant portal, or by check. We'll text you a reminder 5 days before each due date. Contact customer care for your next payment or outstanding balance.

Late or returned payments

Rent paid more than 5 days after the due date, or returned by your bank, incurs a $75 late fee. Pay the balance by card or online bank transfer. Details

Lease renewals

Renewal offers are sent 90 days before your lease ends, and rent changes follow our Fair Renewal Policy.

1. Get your offer

We send your renewal offer 90 days before your lease ends, with your new rent calculated under our Fair Renewal Policy.

2. Accept it

Accept by phone, email or online chat and choose a 12- or 24-month term. You'll get a renewal reference.

3. Sign

E-sign the renewal lease. The one-time renewal fee is $150, added to your next statement.