How to report a maintenance issue
Log a repair in chat, by phone or on the portal, and track it with your ticket number.
Ways to report
- Phone: +971 4 555 0100 (24/7)
- Online chat on our website (24/7)
- Tenant portal / app (24/7)
- Emergency line: +971 4 555 0199
What we'll ask you
- Your tenant ID, unit number or registered mobile number
- A short description of the problem
- Whether a technician may enter if you're not home
You'll receive a ticket number (for example MT-10231), the priority, the technician's name and the visit window.
Tracking a request
Contact customer care with your ticket number or registered mobile number for the latest status. You'll also get SMS updates as the job progresses.