Frequently asked questions

You need a government-issued photo ID, proof of income (your two most recent pay stubs or an offer letter), your rental history for the last two years, and consent to a credit and background check. Self-employed applicants can give their last two tax returns or three months of bank statements instead of pay stubs.

Most applications are approved within 1 business day of receiving every document. To check your application status, call customer care or chat with us online with your application number (for example APP-5521).

The security deposit is one month's rent. It is refundable at the end of your tenancy, less any deductions for damage beyond normal wear and tear, within 30 days of the move-out inspection.

When you rent directly from MAK Homes there is no broker fee. There is a $50 application fee per adult to cover the credit and background check. At signing you pay the security deposit and your first month's rent.

Yes. Viewings are available Monday to Friday 9 AM–7 PM and Saturday 10 AM–4 PM. Register your interest on the Homes for Rent page, in chat or by phone, and a leasing consultant will confirm a time within 2 business hours.

Pets are allowed in MAK Maple Grove and MAK Cedar Park, up to two cats or dogs per home, registered with the management office. Pets are not allowed in MAK Riverside Lofts. In MAK Harbor View, cats are allowed but dogs need written approval.

Rent is paid monthly. You can set up free autopay from your bank account, pay online on the MAK Homes tenant portal (bank transfer is free, cards carry a 2.95% processing fee), or pay by check or money order at the management office.

Call customer care or chat with us online. We identify you by your registered mobile number or tenant ID and tell you the amount and due date of your next payment and any outstanding balance. We also send a text reminder 5 days before each due date.

Rent is late if it isn't paid within 5 days of the due date, and a $75 late fee applies. If your bank returns a payment, we tell you by text and email, the $75 late fee applies, and you need to pay the balance by card, online bank transfer or certified funds.

You can ask to move your monthly due date once per lease, for example to line up with your payday. The first month is prorated. Contact customer care to request it.

Report it 24/7 by calling customer care, through online chat, or on the tenant portal. You'll get a ticket number such as MT-10231 and a technician visit window straight away.

Emergencies (water leaks, power failure, gas smell, lockouts, no water) are answered within 4 hours, 24/7. Urgent issues such as AC not cooling or no heat are answered within 24 hours. Routine requests are handled within 72 hours.

The landlord covers maintenance and repairs caused by normal wear and tear. Tenants pay for damage caused by misuse or negligence, unless the lease says otherwise.

Every MAK Homes apartment gets preventive heating and air-conditioning service at least twice a year: filter replacement, coil check and refrigerant top-up if needed. We'll text you the appointment date.

Contact customer care with your ticket number or registered mobile number. We'll tell you whether the request is assigned, scheduled or completed, plus the technician's name and visit window.

We send renewal offers 90 days before your lease ends. Please accept or decline at least 30 days before the end date.

Renewals follow the MAK Homes Fair Renewal Policy, based on how your rent compares with the market rent for similar homes. If your rent is within 10% of the market rent there's no increase. The increase is 4% if you're 10–20% below, 6% if 20–30% below, and never more than 8%.

Yes. Once your renewal window opens, customer care can take you through your renewal offer and new rent, and record your acceptance by phone or online chat. You then e-sign the renewal lease.

There is a one-time renewal fee of $150. You can choose a 12-month or 24-month renewal term.

Early termination needs at least 60 days' written notice and a fee of 2 months' rent, unless your lease says otherwise. Contact customer care to start the process.

Tell us at least 60 days before your lease ends that you won't renew. Book a move-out inspection, reserve the elevator at least 3 business days in advance, schedule final utility meter readings and hand back all keys and fobs.

An AMC is a yearly plan that covers preventive and reactive maintenance for your property. MAK Homes offers three plans: Basic ($2,500 per unit), Plus ($4,000 per unit) and Premium ($6,500 per unit).

Owners can renew by phone, through online chat or with their owner-relations manager. If you renew before your contract ends, you get a 10% early-renewal discount, and you can upgrade your plan at the same time.

Premium includes 24/7 emergency response within 4 hours, 4 HVAC services a year, pest control twice a year, materials cover up to $500 per job, appliance repair, an annual deep clean and water-heater flush, and a dedicated owner-relations manager.

Full property management costs 8% of the monthly rent collected, with a minimum of $100 a month per unit. It covers tenant screening, rent collection, lease paperwork, inspections, renewals and maintenance coordination.

Customer care is available 24/7 by phone and online chat. Our walk-in management offices are open Monday to Friday 8 AM–6 PM, and emergency maintenance is covered around the clock.

Yes. Our teams for Tenant Care, Leasing, Accounts, Owner Services and Emergency Maintenance are all reachable through customer care.

Yes. Our customer care team speaks English and Spanish, and you can ask for a Spanish-speaking agent at any time.