Lease renewal process
Renewal timeline, fees, and how to accept your renewal offer in chat or by phone.
Timeline
| When | What happens |
|---|---|
| 90 days before the end date | We send your renewal offer, including any rent change under our Fair Renewal Policy |
| 30 days before the end date | Last day to accept or decline |
| Before the end date | E-sign the renewal lease |
How to accept
- Call customer care or chat with us online to accept the offer. You'll get a renewal reference (for example RN-4001).
- Or reply to the renewal email.
After you accept
- The renewal lease is emailed for e-signature.
- Choose a 12-month or 24-month term. Your rent is locked for the whole term.
- A one-time $150 renewal fee is added to your next statement.
- Your existing security deposit carries over. Your payment method (autopay, online or check) stays the same.
If you don't want to renew
Tell us at least 60 days before the end date so we can plan your move-out inspection. See the Moving-out checklist.